Troubleshooting
Omadi Towing App: How to Delete Storage from Mobile Phone
iOS Open the Settings app. Select General. Select iPhone Storage. Select Omadi Towing. Select Delete App. Reinstall the Omadi Towing app. Android: Open the Settings app. Select Storage. Select Apps. Select Omadi Towing. Select Clear Data. ...
Device Recommendations & Requirements
Recommended devices: Recommended devices for Omadi Towing app Minimum requirements for your device: Minimum requirements for Omadi Towing app Click Here to See a List of Supported Android Devices (Last Updated on November 19, 2019)
Drivers Not Showing on Map
A driver's GPS location is based on the user’s mobile device GPS signal and is therefore reliant on how often the mobile device updates its GPS location. If a driver's location does not appear on the Dispatch Dashboard map: Check the settings on the ...
Tow Jobs "Disappearing" from the Mobile App
If tow tickets seemingly "disappear" from the app, there is likely a problem with how the tickets are configured to sync with the mobile application. Please submit a ticket to let the Support Team know the types of tow tickets (Account/COD, PPI, PD, ...
Reset All Data in App
Reset All Data If using the force sync fails, try resetting all data. Resetting all data means that the app will be cleared and resync to the software. All data that is not saved (i.e. drafts) will be lost upon resetting data. So if you have a ticket ...
Troubleshooting Steps for Omadi Towing 4.x
Refresh & Force Sync In the event a user is experiencing any operating difficulties while using the app, here are a few steps to fix them. The first thing to do in any case of operating difficulties is to refresh the app. To refresh the app, from the ...
Popular Articles
Client Portal: Guide for Property Managers
Overview Property managers can view information about tows associated with their property, including being able to view pictures. Besides looking at tickets, there are several features in the Client Portal, including violation lookup, ...
Dispatch Dashboard
There are two dispatching views in Omadi: Dispatch Dashboard and Dispatch Live Status. The default view is the Dispatch Dashboard. The Dispatch Live Status is mostly used to accept digital dispatches. At the top of both pages users can create new ...
Lien Processing & ADD123
Omadi Resources For any vehicle that is impounded in Omadi, lien information can be recorded in the Lien Tab of the ticket. In the Lien tab, users can enter vehicle owner, lien holder, insurance, and lien letter sent date information. Lien holder and ...
Violations List Empty
When creating Violation Rules for a property, the Description box should not have any special characters. Go to the black navigation bar > Customers > Property > List > (edit selected Property) > Violation Rules region (bottom right) > Description ...
Logging In
Before navigating Omadi’s system, users need to log in. Each company is given their own Omadi Domain (website). Users will need to log in at their specific company domain. If users go to omadi.com they will NOT be able to log in. If a user is not ...