There are two dispatching views in Omadi: Dispatch Dashboard and Dispatch Live Status. The default view is the Dispatch Dashboard. The Dispatch Live Status is mostly used to accept digital dispatches. At the top of both pages users can create new dispatches, set ETA defaults for digital dispatch accounts, search current dispatches, and refresh the page. The page is set to refresh itself every 30 seconds, but it can also be immediately refreshed by clicking on the blue Refresh button on the top right.
As the default dispatching view, the Dispatch Dashboard is where users will be directed to every time they save a new dispatch. This view can also be accessed through the grey shortcut bar or in the Dispatch dropdown on the black navigation bar. This view has three main columns: Unassigned, Primary, and the Map. In the Unassigned column, all newly created tow tickets and any jobs that have not been accepted by a driver will appear. Appointments will also show up in green at the bottom part of this column until an hour before the appointment time. In the middle column, or the Primary column, all drivers will be listed. If a driver is logged in to a truck, the name of the truck will appear by the driver’s name, as well as any jobs they have been assigned. To see additional details of the tows that a particular driver has been assigned, click on the driver’s name to view the information cards for each job assigned.
This view provides a lot of visibility through the map tracking function in the third column. This map will display the start location of any current dispatches, as well as the GPS location of users that have logged in to the app. The GPS location is based on the user’s mobile device GPS signal and is therefore reliant on how often the mobile device updates its GPS location. If the company has integrated TomTom units in the trucks, the map will reflect location based on readings from those TomTom units.