Basics
Save Photos to Gallery Automatically
To save photos to the gallery automatically in the Omadi Towing app: 1. From the Dashboard (main page) of the app, tap the three white dots in the upper-right corner. 2. A menu will appear. Choose Settings. 3. A list of different settings and toggle ...
Create Job via Omadi Towing App
Here's how a user can create a job via the Omadi Towing app: From the dashboard (main screen) of the app, tap the three white lines in the upper-left corner. This will open a list of job types. Beside each job type will be a plus sign. To create a ...
Edit Shortcuts on the App
To edit shortcuts in the Omadi Towing app: On the Dashboard (main screen) of the app, tap the Edit Shortcuts button at the bottom of the screen. This will open a new Configure Shortcuts menu. Toggle on the job types for which you want to create ...
App Version
If you need to contact Support regarding the Omadi Towing app, it can help to identify the version of the app you are using. To identify the version of the Omadi Towing app you have installed on your device: The version number is located in the ...
App Location Settings
Location Settings In the event that a user is having trouble clocking in or out, or if they are having trouble with any of the tracking or location features, check the settings on the user’s device to make sure that Location Settings are on. If your ...
App Camera Functions
Camera Functions The Omadi app allows a user to make use of either the native camera on a mobile device or the Omadi app camera when taking photos for an entry. The process to toggle these options is simple, and examples of both Android and iOS ...
Dispatching from the App
Dispatchers also have the ability to dispatch from the app. From the app dashboard (house icon at top) the user will click on the plus sign next to the type of tow needing to be dispatched. A new screen will pop up two tabs at the top. The first tab ...
Emailing Invoices from the App (Omadi Towing)
Emailing Invoices Users have the option to email invoices to customers from the app. In order to see the option to email an invoice, an email needs to be entered in one of the email fields in the ticket (i.e. Payer Email, AP Email, or Customer ...
How to Update a Call to GOA in the App
How to Update a Call to GOA To mark a job as discontinued from the app, the user will need to edit the ticket that is being canceled and update the Service Type field to GOA (for motor club calls) then discontinue the call. Once the Service Type ...
How to Capture Signatures in the App
How to Capture Signatures Capturing signatures for tows is available through the Omadi app. Signatures are available when recording a payment. To capture a signature through the app, go to the Payer Information region on a ticket. If the region is ...
App: Completing Tow Jobs
Completing Tow Jobs When a user is assigned a new job, their phone will beep and they will be sent an email alert letting them know they received a new job. When the app is opened, a Job Update message will appear, notifying the user of new ...
Omadi Towing App Setup
Log In After downloading the Omadi app, open it to go to the login screen. There are four areas you will need to fill in before logging in: Client Account, Username, Password, and Agree to Terms of Service. In Client Account put in the user’s company ...
Installing the App
Omadi Towing On the user’s mobile device, go to App Store/Google Play Store > Search “Omadi Towing” > Install the Omadi Towing app. The user will be asked if Omadi can use their location. Tap “OK” to allow the tracking features available for mobile ...
Popular Articles
Client Portal: Guide for Property Managers
Overview Property managers can view information about tows associated with their property, including being able to view pictures. Besides looking at tickets, there are several features in the Client Portal, including violation lookup, ...
Dispatch Dashboard
There are two dispatching views in Omadi: Dispatch Dashboard and Dispatch Live Status. The default view is the Dispatch Dashboard. The Dispatch Live Status is mostly used to accept digital dispatches. At the top of both pages users can create new ...
Lien Processing & ADD123
Omadi Resources For any vehicle that is impounded in Omadi, lien information can be recorded in the Lien Tab of the ticket. In the Lien tab, users can enter vehicle owner, lien holder, insurance, and lien letter sent date information. Lien holder and ...
Violations List Empty
When creating Violation Rules for a property, the Description box should not have any special characters. Go to the black navigation bar > Customers > Property > List > (edit selected Property) > Violation Rules region (bottom right) > Description ...
Logging In
Before navigating Omadi’s system, users need to log in. Each company is given their own Omadi Domain (website). Users will need to log in at their specific company domain. If users go to omadi.com they will NOT be able to log in. If a user is not ...