Basics
Notifications
Notifications can be sent to users through Omadi. Here's how to create and send a Notification, and what it looks like when a user receives one via the Omadi Mobile app. 1. On the black menu bar, hover over More, then hover over Notification. Click ...
Omadi Mobile: Re-Sync Form Settings
To re-sync form settings in the Omadi Mobile app: First, make sure you are logged in to the app. Open the main menu. (You can get there by tapping the three white lines at the top-left corner of the app.) Tap Settings (toward the bottom of the ...
Enhanced Guest Permits
In addition to Client Portal features, the Enhanced Guest Permits feature allows the following: Residents can self-register their vehicles. Guests/visitors can self-register their vehicles. Registering a vehicle creates a permit in Omadi. When ...
(Android) Enable Upload of Photos from Phone Gallery
If you use the Omadi Towing app on an Android phone, follow these steps to enable the upload of photos from your phone's gallery: Open the Omadi Towing app. At the top right, tap the three white dots. Tap Settings. Find the item that says "Use legacy ...
ADD123 Integration Connect
Here are the steps to connect ADD123 and Omadi: 1. In the black menu bar, click your name at the top right. 2. At the top right, click the "ADD123 Connect" button. 3. Click "Connect Your ADD123 Account". 4. Enter your ADD123 login credentials. 5. Be ...
Photos in Invoice (Public Jobs Portal)
To set up invoice photo links: Navigate to the Setup page. Click on "Document & Email Templates". Click the blue "New Template" button. (Existing templates can also be edited to include photo links.) Fill out all the required information at the top ...
Time Rules in Violations Not Saving
If you are having issues with your Time Rules saving, it could be that the times you're entering cross midnight. In order for Time Rules to be accepted by the software in the violations section of the property, you cannot have the time cross over ...
Recommended Web Browser
Omadi works best with Google's Chrome web browser. If you use Internet Explorer or any other web browser, you may experience issues that do not occur with Chrome. To download Google Chrome, click here.
Multi-Form Search
Multi-Form Search Users can also search for information on forms. Once the user is on the desired form (PD, Recent Actions, etc.) they will see a grey search bar at the top of the page. (See the image above.) On a View the search will say “Multi-Form ...
Global Search
global search Omadi offers users the ability to search the entire website to find specific things like VIN numbers, tickets, etc. To access the Global Search feature, click on the magnifying glass icon located on the right side on the black ...
Grey Shortcut Bar
The grey navigation bar allows users to navigate quickly to pinned pages. This bar automatically has New Dispatch, Dispatch Live Status, Dispatch Dashboard, Vehicles in Any Yard, Load Board, and Recent Actions pinned to it. The grey navigation bar ...
Black Menu Bar & Dropdown Menus
Black Menu Bar The black menu bar will allow users to navigate to the pages of the Omadi website. This is a full list of all available amenities in Omadi, depending on the user’s role and company package. Some of these amenities may not be available ...
Logging In
Before navigating Omadi’s system, users need to log in. Each company is given their own Omadi Domain (website). Users will need to log in at their specific company domain. If users go to omadi.com they will NOT be able to log in. If a user is not ...
Popular Articles
Client Portal: Guide for Property Managers
Overview Property managers can view information about tows associated with their property, including being able to view pictures. Besides looking at tickets, there are several features in the Client Portal, including violation lookup, ...
Dispatch Dashboard
There are two dispatching views in Omadi: Dispatch Dashboard and Dispatch Live Status. The default view is the Dispatch Dashboard. The Dispatch Live Status is mostly used to accept digital dispatches. At the top of both pages users can create new ...
Lien Processing & ADD123
Omadi Resources For any vehicle that is impounded in Omadi, lien information can be recorded in the Lien Tab of the ticket. In the Lien tab, users can enter vehicle owner, lien holder, insurance, and lien letter sent date information. Lien holder and ...
Accepting Digital Dispatches from the Omadi Towing App
Accepting Digital Dispatches from the Omadi Towing App If you are planning to accept Digital Dispatches from the app, make sure you are logged in to the app on your phone or tablet. The phone will beep when a Digital Dispatch comes in. Navigate to ...
Violations List Empty
When creating Violation Rules for a property, the Description box should not have any special characters. Go to the black navigation bar > Customers > Property > List > (edit selected Property) > Violation Rules region (bottom right) > Description ...