Ticket Information
Recording Payments
Payments can be added to any tow ticket and are applied to the charge total in the Charge Information region. After locating the ticket, select to Edit the tow ticket and navigate to the Payment tab. The balance due will appear in the right side of ...
Entering Historical (Completed) Tows
Entering Historical Tows To enter a historical tow manually: From the black navigation bar hover over Tow Tickets > (desired tow type) > Dispatch New > At Destination or At Tow Yard. (Do NOT click until hovering over At Destination or At Tow Yard.) ...
Revisions
Revisions The revision history for all tickets in the system can be located by viewing a ticket, then selecting the Revisions button on the light grey navigation bar at the top right of the ticket. All user roles except drivers have permission to ...
Editing Charge Information & Recalculation Message
Editing Charge Information If any charges need to be edited or added to a ticket, the user will need to edit the ticket and navigate to the Charge Information section. Any charges that were specified in the selected pricing sheet will automatically ...
PDFs - Invoices, Letters, and Forms
Printable PDFs of invoices, lien letters, and custom forms for all vehicles are accessible in the Available Templates area, which can be located on the lower-right side of the ticket after clicking View on that ticket. PDFs can be printed or ...
Ticket Organization
All tickets have the same basic layout. Tabs at the top of the ticket organize the ticket into defined sections. For the majority of job types the following tabs will be displayed: Dispatch, job type (i.e. PD, Account/COD, etc.), Payment, Release, ...
Accessing a Ticket
Accessing a Ticket After a ticket has been entered in the system, the easiest way to access it is to search for it in a View. (Go to the section on Views.) Once the desired ticket is located, notice that on the right side of the ticket there are ...