Ticket Information
Recording Payments
Payments can be added to any tow ticket and are applied to the charge total in the Charge Information region. After locating the ticket, select to Edit the tow ticket and navigate to the Payment tab. The balance due will appear in the right side of ...
Entering Historical (Completed) Tows
Entering Historical Tows To enter a historical tow manually: From the black navigation bar hover over Tow Tickets > (desired tow type) > Dispatch New > At Destination or At Tow Yard. (Do NOT click until hovering over At Destination or At Tow Yard.) ...
Revisions
Revisions The revision history for all tickets in the system can be located by viewing a ticket, then selecting the Revisions button on the light grey navigation bar at the top right of the ticket. All user roles except drivers have permission to ...
Editing Charge Information & Recalculation Message
Editing Charge Information If any charges need to be edited or added to a ticket, the user will need to edit the ticket and navigate to the Charge Information section. Any charges that were specified in the selected pricing sheet will automatically ...
PDFs - Invoices, Letters, and Forms
Printable PDFs of invoices, lien letters, and custom forms for all vehicles are accessible in the Available Templates area, which can be located on the lower-right side of the ticket after clicking View on that ticket. PDFs can be printed or ...
Ticket Organization
All tickets have the same basic layout. Tabs at the top of the ticket organize the ticket into defined sections. For the majority of job types the following tabs will be displayed: Dispatch, job type (i.e. PD, Account/COD, etc.), Payment, Release, ...
Accessing a Ticket
Accessing a Ticket After a ticket has been entered in the system, the easiest way to access it is to search for it in a View. (Go to the section on Views.) Once the desired ticket is located, notice that on the right side of the ticket there are ...
Popular Articles
Client Portal: Guide for Property Managers
Overview Property managers can view information about tows associated with their property, including being able to view pictures. Besides looking at tickets, there are several features in the Client Portal, including violation lookup, ...
Dispatch Dashboard
There are two dispatching views in Omadi: Dispatch Dashboard and Dispatch Live Status. The default view is the Dispatch Dashboard. The Dispatch Live Status is mostly used to accept digital dispatches. At the top of both pages users can create new ...
Lien Processing & ADD123
Omadi Resources For any vehicle that is impounded in Omadi, lien information can be recorded in the Lien Tab of the ticket. In the Lien tab, users can enter vehicle owner, lien holder, insurance, and lien letter sent date information. Lien holder and ...
Accepting Digital Dispatches from the Omadi Towing App
Accepting Digital Dispatches from the Omadi Towing App If you are planning to accept Digital Dispatches from the app, make sure you are logged in to the app on your phone or tablet. The phone will beep when a Digital Dispatch comes in. Navigate to ...
Violations List Empty
When creating Violation Rules for a property, the Description box should not have any special characters. Go to the black navigation bar > Customers > Property > List > (edit selected Property) > Violation Rules region (bottom right) > Description ...