Dispatching
Mileage "Fetch" Button
When creating a new dispatch, the Fetch button can be used to auto-populate mileage. Once a start address and destination address are entered, click the Fetch button beside Enroute Mileage or Loaded Mileage to auto-populate those fields. In the ...
Digital Dispatching
How to Turn On/Off Digital Dispatching If a company cannot accept motor club digital dispatching calls 24/7, users will need to be able to turn off digital dispatching. Motor clubs will continue to send dispatches as long as the digital dispatching ...
Discontinuing Jobs
If a call needs to be discontinued, the user will need to navigate to the Dispatch Dashboard, click on the right facing arrow of the desired ticket, and choose the option Cancel. This will navigate the user to a new page where they will select the ...
Dispatch Statuses
As users update tickets, calls will progress through Dispatch Statuses: Call Received, Dispatching Call, Job Accepted, Driving to Job, Arrived at Job, Towing Vehicle, and Arrived at Destination. Each dispatch status is designated a color (refer to ...
Dispatch Live Status
There are two dispatching views in Omadi: Dispatch Dashboard and Dispatch Live Status. The default view is the Dispatch Dashboard. The Dispatch Live Status is mostly used to accept digital dispatches. At the top of both pages users can create new ...
Dispatch Dashboard
There are two dispatching views in Omadi: Dispatch Dashboard and Dispatch Live Status. The default view is the Dispatch Dashboard. The Dispatch Live Status is mostly used to accept digital dispatches. At the top of both pages users can create new ...
Dispatching to a Driver
Dispatching to a Driver On the Dispatch Dashboard there are two ways to assign calls to drivers. The first way is to drag and drop the tow onto the name of the driver to which you want to send the request. The second way to dispatch a call is to ...
Appointments
For jobs that will not be dispatched immediately, the option to create an appointment is available when creating a dispatch ticket. In the Call Information region, enter in the time of the appointment in the Appointment Time field on the right-hand ...
Creating a Tow Ticket
To start a new dispatch ticket, click on New Dispatch on the grey shortcut bar. All information that is in red is required, and the ticket will not save unless all required fields are filled. In the Call Information region, select the job type. That ...
Popular Articles
Client Portal: Guide for Property Managers
Overview Property managers can view information about tows associated with their property, including being able to view pictures. Besides looking at tickets, there are several features in the Client Portal, including violation lookup, ...
Dispatch Dashboard
There are two dispatching views in Omadi: Dispatch Dashboard and Dispatch Live Status. The default view is the Dispatch Dashboard. The Dispatch Live Status is mostly used to accept digital dispatches. At the top of both pages users can create new ...
Lien Processing & ADD123
Omadi Resources For any vehicle that is impounded in Omadi, lien information can be recorded in the Lien Tab of the ticket. In the Lien tab, users can enter vehicle owner, lien holder, insurance, and lien letter sent date information. Lien holder and ...
Accepting Digital Dispatches from the Omadi Towing App
Accepting Digital Dispatches from the Omadi Towing App If you are planning to accept Digital Dispatches from the app, make sure you are logged in to the app on your phone or tablet. The phone will beep when a Digital Dispatch comes in. Navigate to ...
Violations List Empty
When creating Violation Rules for a property, the Description box should not have any special characters. Go to the black navigation bar > Customers > Property > List > (edit selected Property) > Violation Rules region (bottom right) > Description ...