Revisions

The revision history for all tickets in the system can be located by viewing a ticket, then selecting the Revisions button on the light grey navigation bar at the top right of the ticket. All user roles except drivers have permission to view ticket revision entries. The Revisions view details all updates to the ticket, the location, and time of the updates, as well as the users who updated the call.

How to Revert a Ticket

Only the users with the manager role have the option to revert a ticket to a previous entry point. Reverting a ticket results in the ticket being restored to the save point selected. All information that was entered in the ticket past that save point will disappear. To revert a ticket go to the desired ticket, then at the top right click on the Revisions button. Click Revert next to the desired revision. The user will then be asked to confirm that they want to revert the form back to the save point chosen. After confirming the revert, a green notification will appear the top of the screen informing the user that the ticket was reverted to a previous state.