Dispatch Statuses

As users update tickets, calls will progress through Dispatch Statuses: Call Received, Dispatching Call, Job Accepted, Driving to Job, Arrived at Job, Towing Vehicle, and Arrived at Destination. Each dispatch status is designated a color (refer to the image). This allows dispatchers to quickly know where each driver is in their calls. 

Dispatch statuses are only related to the the dispatching workflow being completed: meaning that dispatch statuses will guide drivers and dispatchers through tickets until it has been completed or stored at the lot.

• Related Articles

• Dispatch Live Status

  There are two dispatching views in Omadi: Dispatch Dashboard and Dispatch Live Status. The default view is the Dispatch Dashboard. The Dispatch Live Status is mostly used to accept digital dispatches. At the top of both pages users can create new ...

• Dispatch Dashboard

  There are two dispatching views in Omadi: Dispatch Dashboard and Dispatch Live Status. The default view is the Dispatch Dashboard. The Dispatch Live Status is mostly used to accept digital dispatches. At the top of both pages users can create new ...

• Dashboard Customization

  Dashboard Customization If you would like this feature turned on for your Omadi domain, contact Support via: phone: (801) 800-8250 email: support@omadi.com ticket Dispatch Live Status Purpose: to customize what and how information is displayed on the ...

• Digital Dispatching

  How to Turn On/Off Digital Dispatching If a company cannot accept motor club digital dispatching calls 24/7, users will need to be able to turn off digital dispatching. Motor clubs will continue to send dispatches as long as the digital dispatching ...

• Creating a Tow Ticket

  To start a new dispatch ticket, click on New Dispatch on the grey shortcut bar. All information that is in red is required, and the ticket will not save unless all required fields are filled. In the Call Information region, select the job type. That ...