Creating a Tow Ticket

Creating a Tow Ticket

To start a new dispatch ticket, click on New Dispatch on the grey shortcut bar. All information that is in red is required, and the ticket will not save unless all required fields are filled. In the Call Information region, select the job type. That is the type of call you are creating. For example, for a Cash Call or Account Tow you would select Account/COD. The Dispatcher field will auto-populate with the name of the current user. The Dispatch Status will update as the driver progresses through the call, so the dispatcher should not change that field. The Self Dispatch and Send Dispatch Requests To fields are for dispatching to driver through the mobile app. Additional Drivers can be selected to have access to view the ticket, but only the driver that was dispatched the job will be able to edit it. Additional drivers will have view only permissions, and their commissions will not be linked to the ticket. Once the dispatch ticket is saved, the user will be directed to the Dispatch Dashboard.