App: Completing Tow Jobs

Completing Tow Jobs

When a user is assigned a new job, their phone will beep and they will be sent an email alert letting them know they received a new job. When the app is opened, a Job Update message will appear, notifying the user of new dispatches. When the user selects VIEW, they will be redirected to the Jobs page. (The Jobs page can be found at any time by tapping the headset image at the top of the app.) The Jobs page will show the user all Assigned and Open (active) jobs. Under the Assigned section, the user will tap the check mark to the right of the new job, accepting it.

Once the user has accepted the job, it will move down to the Open section. The user will continue to update the job by tapping on the job, tapping Update Status, then choosing their next action: Driving to Job, At Scene, Towing Vehicle, Arrived at Destination, and Job Complete.

In At Scene and Arrived at Destination, the user will be required to fill out specific information in the ticket. Users will have to take pictures and fill out pretow damages At Scene. At Destination, the user will be required to enter the majority of the vehicle information. If the information in red is not filled in, the user will not be able to move on to the next step. After the user has filled in all the required information, to save the ticket the user will tap on the the three vertical dots in the top right corner, then tap Save (see image).

Omadi has an integration with Carfax that will pull in the vehicle information of the car if the license plate of the car is entered. (Please note that you should not use spaces when entering license plate numbers.) The vehicle information will fill in once you click out of the license plate field. (This integration is only available on the mobile app, not on the web.) Sometimes Carfax does not update their information for 3-6 months, so it is important to verify that the information that populates matches the vehicle being towed. There is a check mark next to the license plate field: this is not for the Carfax integration. This is to check your Omadi system to see if that license plate is already in the system. An alert will appear notifying the user if there was a match in the system or not. This is particularly important to make sure that users are not towing vehicles that are labeled as Do Not Tow.

After the user has updated the job status to Arrived at Destination the user will need to tap on the job one more time and update status to Job Complete. This will remove that job from the user’s job list, signifying that the job was completed.

Job Menu Options

In addition to Update Status, there are other options on the job menu after clicking on a job in the Jobs page. Those options include: Navigate, Discontinue Job, View, View Online, Edit, Actions, and Cancel. Navigate will open up a GPS app on the user’s phone and will navigate the user to the tow start/service address. Only users with specific roles (manager and dispatcher) will have the ability to see the Discontinue Job option. If a job is canceled, the user will update this field with the reason why the job was canceled from the following options: Cancelled, Gone on Arrival, Expired, ETA Too Long, Refused the Job, and Failed to Complete. A job will remain on the app for a few minutes showing you that it was cancelled, and it will also remain on the dispatch dashboard on web so a dispatcher can see it was discontinued. It will eventually clear off of the dispatch dashboard as well. The user can also view or edit the call if needed. If they click to view the job, they are able to click on any of the addresses on the ticket to open their map’s application on their device.